June 1, 2012 - To better assist customers in understanding their bill your water monthly minimum and water usage charges are now listed separately on the bill. Also, the waste water minimum charge is separated from your waste water service charge.
1. Customer Name and Mailing Address:
This is the name and address for recipient of bill; May be different than the Service Address.
2. Account Information:
This is where you find your Account Number, Service Address, Billing Date, and dates of service. Refer to this section should you need to contact our Utility Billing Department with questions.
3. Due Date:
Date the “Current Charges” are due to avoid receiving “Delinquency Notice”.
4. Current Charges:
Description of charges including, water, waste water, and refuse (trash) for services incurred in “Service From” dates listed in Section 2 above. The following are listed on your bill: Water Minimum Charge of $33.23 Water Usage Charge, WW Minimum Charge of $17.99 and WW Service Charge, Refuse, Refuse Franchise Fee and Refuse Admin Fee are also itemized on the bill.
5. Total Due:
This is the total amount due on the account for services rendered as described in Section 3 above.
6. Usage History Graph:
This section will allow you to see your usage in graphical form of past billing cycles.
7. Special Message:
Important messages about your account, utility activities, and/or general information regarding City Wide news will appear here.
8. Payment Coupon:
Please tear off and remit this coupon with your payment in the envelope provided if mailing in payment via USPS or paying in person.
9. Remit Address:
When sending payment, this address must appear through the window of the return envelope.